Empowering Teachers to Own Their Dream Home
A Rich History, A Bright Future
The Marsden has a proud heritage spanning over 160 years. Founded in 1860, we have evolved from a small building society to become a leading provider of savings and mortgage solutions in the North West. Today, we serve over 180,000 members and are proud to play a vital role in the local community.
Supporting Your Financial Goals
At the Marsden, we believe in empowering our members to achieve their financial goals. We offer a comprehensive range of savings and mortgage products tailored to individual needs and aspirations. Our dedicated team of specialists can provide tailored guidance and support, ensuring you find the right products and services to meet your unique situation.
More Than Just Numbers
We understand that financial services are about more than just numbers. We take pride in providing a personal and supportive experience, tailoring our approach to each member's unique needs. Our commitment to excellent customer service has earned us recognition from industry experts and customers alike.
Supporting the Community
As a mutual organization, we are committed to giving back to the communities we serve. We are actively involved in local initiatives and support various charitable causes through our Marsden Charitable Foundation.
Our Core Values
- Member Focus: We are driven by a deep understanding of our members' needs and aspirations.
- Integrity: We uphold the highest ethical standards and maintain transparency in all our dealings.
- Empowerment: We encourage financial education and provide personalized guidance to members.
- Innovation: We embrace change and strive to constantly improve our products and services.
- Community: We are committed to supporting the communities we serve and fostering local partnerships.
Our Services
Our comprehensive range of services include:
- Savings Accounts: Easy-to-use accounts designed to meet your everyday needs and savings goals.
- Mortgages: Competitive mortgage options to suit your individual circumstances and aspirations.
- Home Insurance: Comprehensive cover for your home and belongings against unforeseen events.
- Financial Planning: Personalized guidance on saving, investing, and retirement planning.
General Experience
The reviews highlight a mixed experience with Marsden Building Society, with some customers expressing frustration and others praising the company's service.
Application Process
One customer had a dreadful experience with the application process, citing excessive fees and inadequate valuations. The customer was asked to pay a 300 "assessment" fee and then an additional 310 for an in-person survey, which yielded the same results as the initial "desktop" valuation. This led to the cancellation of the application and a sense of being ripped off.
Customer Service
On the other hand, several customers praised the company's customer service, describing it as friendly, professional, and outstanding. The staff were commended for their helpful and courteous manner, with one customer wishing that all financial organisations could operate at the same level of proficiency.
Additional Feedback
One customer suggested that Marsden Building Society could improve by providing cash machines for customers to withdraw cash out of hours.
