Everything starts with a good conversation.
At Fleet Mortgages, we're a people-focused business specialising in buy-to-let lending. We're seasoned buy-to-let specialists with a passion for providing exceptional service to our intermediary partners. Since our establishment in 2014, we've built a reputation for delivering successful outcomes and high-quality decision-making throughout every stage of the lending process.
Our Expertise
Our team of experienced professionals has exceptional market knowledge, which enables us to simplify the complex and provide a truly trusted service. We understand the importance of quick turnaround times, which is why we've streamlined our processes to ensure that our intermediary partners can deliver results quickly and efficiently. Whether you're an intermediary or a customer, we're dedicated to providing a personalised service that meets your unique needs.
Our Vision
We believe that everything starts with a good conversation. That's why we've shaped our business around our people, celebrating their knowledge and passion for what they do. As part of the Starling Bank group, we've gained additional confidence, expertise, and peace of mind for our partners. Our shared set of values drives us to keep pushing forward and providing the highest level of service to our partners.
Our Services
At Fleet Mortgages, we offer a range of services designed to support our intermediary partners and their clients. Our products are tailored to meet the specific needs of the buy-to-let market, with a focus on providing flexible and competitive solutions. Whether you're looking for 65% LTV Ltd Co 5-Year Fixed Rate products or Standard 65% LTV 5-Year Fixed Rate products, we have a solution to suit your needs. Our expertise in product transfers, conveyancer panels, and portfolio landlords ensures that we can provide a comprehensive service to our partners.
Our Values
At Fleet Mortgages, we're committed to building long-term relationships with our partners. We believe in the importance of trust, honesty, and transparency in everything we do. Our values drive us to provide exceptional service, simplify complex processes, and deliver quick turnaround times. Whether you're an intermediary or a customer, we're dedicated to providing a personalised service that meets your unique needs.
Negative Experiences
Many reviewers have had a disastrous experience with Fleet Mortgages, describing their service as slow, untrustworthy, and lacking transparency. They report drawn-out response times, onerous processes, and unreasonable requests for information. Some reviewers have even experienced the company changing the goalposts mid-application, introducing new terms and conditions without justification.
Poor Communication
Fleet Mortgages has been criticized for its poor communication with customers and the parties involved in the mortgage process. Reviewers have reported difficulty in getting hold of the underwriting team and receiving clear information about what is required to progress the application.
Unprofessional Business Practices
Some reviewers have accused Fleet Mortgages of using underhand tactics to delay or abandon mortgage applications. They have experienced changing fees, sudden rejections, and a lack of transparency in their business practices.
Contrasting Positive Experiences
However, a few reviewers have had positive experiences with Fleet Mortgages, describing their service as fast, stress-free, and efficient. They have praised the company's communication with their solicitors and the smooth completion of their mortgage applications.
